Vimer took part in the 2025 Best Global Performances Awards organized by contact center world.
Contact Center World is known as one of the world's largest professional organizations in the area of call center and customer experience. The organization works in more than 200 countries and contributes to the development of the sector on a global level. The best global performance awards organized every year are intended to promote and reward institutions, managers and teams on the international arena by promoting the best practices in the area of call center and customer experience.
The price program, which took place for the 20th time this year, hired more than 2 thousand 500 applications from 83 countries, including Torkiye. The applications were assessed by independent jury members in accordance with the criteria such as originality, effective application, results and sustainability. Vomer, which works in the Revenue Administration, took part in the “Best Public Service” category in the European, the Middle East and in the African regional finale. At the regional event in Berlin, Vimer was awarded the second prize in the category, the silver medal. The first prize in competition and the third prize was Saudi Arabia.
Increase the diversity of the service
Vimer has the feature of being the first professional call center that has been set up in the public sector and has been continuing its activities in terms of tax legislation and transactions on tax legislation and transactions for 17 years and receiving tax warnings, debt request and electronic requests.
Vimer replied to an average of 5,000 calls every day, 1 million 23 thousand 118 calls in 2024. Vimer further strengthens its technological infrastructure, expands its employee employees and increases the diversity of the service to provide more tax payer services.
In order to prevent tax losses and leaks throughout the Türkiye, Vimer receives notifications with a digital tax office, social media accounts, WhatsApp and GDP channels. The necessary follow -up and control procedures are carried out by the Vimer so that the notification notifications are to be completed quickly.
Integration of artificial intelligence is carried out
Vimer serves taxpayers 24 hours a day with 7 days and 24 hours with digital tax assistants supported with digital tax assistants. It directs them correctly by answering the taxpayers' questions because they offer immediate access to the current tax laws.
Vomer, who also offers special services for older, disabled and sick taxpayers, makes an appointment to receive tenant declarations at the address of these taxpayers who cannot go to the tax office.
In order to provide uninterrupted services, Violmer, which continues his activities with the integration of artificial intelligence, to ensure continuously to ensure that at 9:00 a.m. to 6 p.m. on weekdays about “+90 312 189 11 22”.
“Reward, registration of service quality”
Finance Minister and Finance Minister Şimşek said that this success showed the international acceptance of the performance quality provided in the public service in the Call Center sector and made the following reviews:
“The second degree shows that the quality of the service presentation of Vimer, the quality of the employees and the digital transformation competence are registered. Vimer continues to offer high quality and effective service with the service approach oriented by the taxpayer to inform taxpayers about their rights and obligations in order to increase tax awareness and increase in voluntary compliance.
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