The Ministry of Commerce is preparing for the implementation of a new regulation for the direct sales system, with which products or services can be sold directly by personal notification to the consumer without using a permanent business or retail. This new step, which is supposed to bring the system into a reliable, fair and transparent structure, aims to regularly increase direct sales and prevent possible symptoms.
In accordance with this, the “Ordinance on Direct sales”, which is the first comprehensive regulation for the sector, was opened to the opinion of the public, relevant institutions and organizations. With the draft, some problems such as direct sales companies that are caused by the principles and principles related to direct sales systems that the sellers are involved in the system and their separation and that the rights of consumers have been organized.
Promises that cannot be realized cannot be given
When the draft comes into force, the goods or services offered by direct sales systems are sold and marketable.
Misleading information such as promises that cannot be realized in the direct distribution system are not given that people are not included in the system through pressure, deception, discomfort and similar options.
In addition, the number of interests such as commission, premium, incentive and award, which the direct sales company can distribute directly to the seller, will not exceed over 40 percent of the company's annual net sales with the exception of retail sales.
Companies without a certificate of authority do not work
In order to operate the direct sales company, it is mandatory to receive a “sales authorization certificate”. In the application that is to be made for the document, additional information and documents for the protection of health, security and economic interests of consumers can be requested. The validity period of the sales certificate certificate is 3 years.
On the other hand, the seller must exceed the age of 18 to join the system and have the right to leave the system without obligation.
If the seller leaves the system within 30 days of the date of the system, the company receives all unused goods back into the seller's hands. The company will be responsible for all direct sales activities of the providers (as chained).
Refunds via the withdrawal will be carried out immediately
The draft contains important regulations on the right of withdrawal, which is important for consumers in direct sales. The deduction right currently applied for 14 days aims to protect consumers more effectively with the extension of the time. In this context, the consumer is granted sales of goods and services within 30 days for no reason and without numerous crime conditions.
On the date of the goods or services that are subject to the payment notification, the seller or sales company is returned in all payments made, including the delivery costs of the goods, if available. The right of withdrawal begins from the day of the sales date, the goods delivery of the goods begins from the day on which the goods are delivered by the consumer. However, the consumer can exercise the right of resignation from the sales date to the delivery of the goods.
All repayments to be raised are carried out at the same time without the consumer being submitted at the expense or obligation according to the payment instrument used by the consumer during the purchase.
Exceptions from the right of withdrawal
Some exceptions that the consumer cannot exercise the right of withdrawal were also stated in the draft. Accordingly, the consumer cannot be able to exercise the right to move out in the goods, which he has prepared in accordance with his own will and his personal needs. In addition, they deteriorate or exceed the expiry date after submitting packaging, adhesive tape, sealing, packing, such as protective elements and preventive elements. Refunds are not suitable for health and hygiene products are not benefited from this law.
Apart from those provided for the subscription contract, the right of withdrawal in the contracts with regard to the provision of periodical publications such as newspapers and magazines, installation or assembly may not be used by the seller or authorized service, and the installation or assembly of the goods must not be used.
The draft contained an agreement to inform the consumer. Accordingly, the direct sales company is obliged to set up a system that enables the consumer to be informed and transmitted to the consumer without being physically confronted, e.g. B. Mail, catalog, telephone, fax, electronic mail, short message, internet. In this system, it is mandatory to provide the seller information directly whether the company has the right to provide the seller directly, the way the company is transmitted to the company for the right of withdrawal, and various information about the use of goods and services.
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