The campaign initiated by the Ministry of Agriculture and Forestry on February 14, 2009 'Alo 174 Food Line' “Reliable Food Healthy Life” came into play.
As part of the legislation created in accordance with the international standards, the campaign has initiated to ensure effective food control across the country and protect consumer rights from the understanding that “the best superior of the consumer itself”. Alo 174 was activated to effectively participate in this control.
How does the system work?
Consumers can inform complaints and demands about food and food in the Alo 174 line. In addition, it is possible to do these inquiries and complaints at www.alo174.gov.tr. Complaints are assessed based on the contact points of the ministry in 81 provinces. Both complaints are recorded with a web -based software and the transactions are recorded. Thus, the citizen can have information about the result of the complaint. Citizens are also informed that the transaction is completed by SMS.
If there is an error in label information, it can be transferred
ALO 174, food producing and selling companies do not correspond to the rules of hygiene, the development of foreign substances from the products, the sufficient label information can be reported. In addition, the labels that cause unfair competition can be forwarded to the last consumption of product sales, food poisoning and non -authorized food sales such as complaints.
Searched more than 3 million
Alo 174 Food Line was searched for 3 million 212 thousand thousands between February 14, 2009 and March 3, 2025. 1 million 141 thousand 157 of them was about the creed and complaint. 796 thousand 382 symptoms to assess the ministry, 76 thousand 877 criminal proceedings.
Most people named Istanbul
While most of the application was made to ALO 174, most of the complaint about meat and meat products. In second place came muesli, flour and bakeries and third place were finished with the production of Dinner factories.
The highest number of applications from Istanbul with 203,000 50. Ankara, Izmir and Antalya followed this city. 93 percent of the applications were made by phone and 3 percent by email.
Information is not passed on to companies
In addition to applications for the ALO 174 line, announcements and complaints from ALO 174 Food Mobile Application can be sent. Disabled citizens for the video service, hearing -impaired citizens for sign language are also a representative. The personal data of the citizens are not passed on to third parties and institutions. The completion of the transmitted complaints varies depending on the density of the province, but usually does not exceed 15 days.
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