The General Assembly of the United Nations (UN) declared a “universal declaration of consumer rights” with a decision that was made on March 15, 1985. This date is celebrated as a “consumer right” day in the world and in Türkiye, while March 15 to 21 March as a “consumer protection week”.
Article 2 of the constitution of the Republic of Türkiye is one of the most important questions of consumer rights in Türkiye because it brings the principle of “social justice”. In addition, Article 172 states that “the state has taken protective and insightful measures by consumers and encourages consumers to protect themselves”.
Who is the consumer?
People who receive goods or services, rent, benefit in different ways are referred to as “consumers”. In an electronic object, the accommodation in the hotel or the food outside the citizens make consumers. Regardless of whether the goods or service purchases or rents, all Turkish citizens who are consumers are protected by the “law of the consumer”.
9 important to know the right
Due to the week, various activities are carried out by the Ministry of Commerce. However, the main goal is to create a “conscious consumer”. For this reason, consumers know the rights of 9. Thanks to these 9 rights, Turkish citizens can demand their needs and to apply for sufficient information about products and services. In the event of damage, he / she can claim compensation and strive to organize and announce his voice.
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9 main rights of consumers |
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| 1 | The right to meet basic needs |
| 2 | Health and security law |
| 3 | Right to obtain information |
| 4 | Right to train |
| 5 | Right to eliminate damage |
| 6 | The right to protect economic interests |
| 7 | Selection |
| 8 | Represent |
| 9 | Right to live in religion |
Be aware of the world
Expectations of conscious consumers are the protection of the world. The requirements of consumers are now becoming more determined in relationships with the EU, the largest trading partner in Türkiye. Consumers promote production that does not harm the world and protects the environment. Guidelines such as recycling, zero waste, “Green Energy” and 'Zero Carbon Release' are the production and consumption code of the new era. The change in consumers' requirements in this direction redesigned the production of goods and services.
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How were consumer rights reached today? |
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| 15-18. century | Ahilik and guild organizations have retained consumer rights. |
| 19th century | The local governments have carried out the protection of consumer rights (municipal services). |
| 1921-1982 | Consumers were protected by articles of different laws. |
| 1982 | Consumer protection entered the constitution. |
| 1985 | The UN general assembly passed the statement of consumer rights. |
| 1995 | The Consumer Protection Act came into force. |
| 2003 | The Consumer Protection Act has been updated. |
| 2014 | The consumer rights were expanded with the change in the law. |
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