Emir Gelen, TikTok's public policy manager for the Middle East, North Africa and Turkey and spokesperson for Turkey, pointed out that it is necessary to develop a multi-faceted strategy to ensure safety on TikTok, where more than 1 billion pieces of content are shared every month.
Gelen explained that they carry out this process using artificial intelligence technology that enables automatic detection of rule violations and with teams of more than 40,000 people conducting manual reviews, and said that moderation teams work every day to ensure that content on TikTok adheres to the “community rules.”
Gelen stated that they proactively remove 98.9 percent of content that violates the rules in Turkey and continued with his words as follows:
“This is a rate higher than the global average. Last year, we removed approximately 16.5 million pieces of content in Turkey for violating 'Community Rules'. A significant portion of this content was removed from the platform without being reported. Like TikTok, our responses to complaints are prepared by trained professionals and reviewed and prepared by a team of lawyers. At this point, we attach great importance to the cooperation of our users. If the complained content is found not to violate our rules, it is subject to review by our internal legal team to remove illegal content or 'Community Rules'. If the content violates our rules, the 'Incident Management' and 'User Feedback' teams respond to the reporter by removing the content. If the content does not violate our rules or laws, the complaint is rejected and the content is not removed.
“There are certain actions that we prohibit”
Gelen pointed out that there are certain actions that TikTok prohibits on the platform, saying that these can be listed as “accessing TikTok using unauthorized methods, attempting to obtain sensitive, confidential, commercial or personal information, and abusing the security, integrity or reliability of the platform”.
Gelen explained that they benefit from the policy categories they created based on these prohibited acts while managing their own moderation processes and evaluating user requests and complaints, saying: “Those categories are 'honesty and authenticity,' 'privacy and safety,' 'safety and civility,' 'sanity' and 'sanity,' and 'young people's safety and wellbeing.' According to our latest transparency report, the categories with the most content removals are 'mental health,' 'regulated products and commercial activities,' 'sensitive and adult topics.'” “There were sensitive and adult topics,” he said.
Gelen pointed out that they have positioned TikTok in Turkey as an entertainment platform, as in every market they operate in, saying, “It allows people of all walks of life and views, from the age of 13, to have an enjoyable time where there is freedom of thought and expression that inspires its users,” and a world that supports their creativity.
Stressing that in addition to its unique rules, this platform also shares the values of the countries in which it operates, Gelen said, “As TikTok, we strictly adhere to the 'Community Rules' both globally and in Turkey. We identify violations of these rules and impose numerous sanctions. Our commitment to Turkey's values.” “We believe that we have clearly demonstrated our approach in our work on localization,” he said.
“The safety of young people is our priority”
Gelen stated that the safety of young people in Turkey, like in any other country, is one of her priorities and said:
“We offer our users under 18 60 minutes of TikTok usage time per day. We are also working to promote our Family Matching feature, which ensures that TikTok accounts of teens ages 13 to 18 are under parental control. This feature allows parent and teen accounts to be connected on the platform and personalizes safety settings. “It allows families to adjust screen times in the application and determine the content that can be viewed on the stream.” We recently launched a campaign to increase usage of TikTok with our goal of ensuring TikTok remains a family-friendly platform.”
Gelen pointed out that they try to answer all kinds of questions that are asked of them transparently and said that they would do their best to correct the errors that are known to be true and that they will continue to do so.
Gelen recalled that they had participated in the GNAT Digital Media Commission twice to answer questions and give their views, adding that they attached great importance to these invitations and that they would be happy to participate again if another invitation came along.
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